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Frequently Asked Questions

 

If you recently purchased a vacation package from Hilton Grand Vacations and are curious about what to expect on your trip - or if you’re new to the world of vacation ownership - we can help.

If you don't see the information you're looking for drop us a line.

What you need to know about your vacation package

  • Unlike traditional timeshare, we offer the kind of flexibility that allows you to return to your favorite resort every year or travel to new frontiers. With studios to multi-bedroom suites from Orlando to Hawaii, our program gives you the flexibility to create your own itinerary.
  • Yes, you really do own your timeshare. In fact, most of our resorts offer deeded ownership interest so you can own a piece of your favorite destination.
  • Only if you want to. Return to your favorite destinations every year or explore new horizons. With Hilton Grand Vacations, you'll always have a variety of vacation destinations and experiences to choose from, including our distinctive collection of Hilton Grand Vacations resorts, more than 5,500 hotels and resorts in the Hilton portfolio of brands, more than 4,300 affiliated resorts through resort vacation exchange privileges at RCI Exchange Resorts and SFX Preferred Resorts, and specialty travel experiences through our ClubPartner Perks travel partners.
  • Each of our Hilton Grand Vacations resorts feature luxurious accommodations ranging from spacious studios with kitchenettes to multi-bedroom suites with fully equipped kitchens.
  • Hilton Grand Vacations offers a variety of vacation ownership options, and our experienced Vacation Counselors can assist you in finding the perfect one to suit your vacation style.

What you need to know about vacation ownership

  • Vacation ownership with Hilton Grand Vacations can enhance your travel lifestyle with the flexibility and freedom to customize your vacations and room to spread out in spacious and elegant accommodations, which range from studios with kitchenettes to multi-bedroom suites appointed with fully equipped kitchens, all complemented by exceptional resort experiences and services.

    Unlike traditional timeshare, you have the choice to return to your favorite destination again and again or find new corners of the world you’ve yet to explore when you own with Hilton Grand Vacations.
  • Hilton Grand Vacations believes that life is incomplete without frequent getaways. We offer you a vacation at a significant discount in exchange for taking time to learn about our vacation ownership program.
  • During your visit, you’ll attend a sales presentation and tour of one of our resorts. It will take approximately two hours.

    You’ll receive a courtesy call from our friendly staff confirming your meeting time. When you arrive, enjoy complimentary refreshments before a straightforward, informative presentation where you’ll learn about our vacation ownership program and opportunities for future Hilton Grand Vacations getaways. Following the tour, you’ll receive a complimentary gift as a thank you for sharing your time with us.
  • There is absolutely no obligation to purchase ownership with Hilton Grand Vacations.
  • Our team will be in touch with you to help you select your preferred travel dates, but if you’ve already decided when you’d like to visit, you don’t have to wait to hear from us. You can call 407-393-1616 to book your dates today.
  • We understand that life can get in the way of even the most well-planned vacation. A confirmed reservation can be rescheduled up to 30 days prior to arrival for a charge of $19.95. If you need to change your reservation dates 14 days or less of your arrival date, the equivalent of one night at the currently published rack rate will be applied to the cost of the package.
  • Your vacation package includes accommodations at either a Hilton Grand Vacations resort or a hotel at one of Hilton’s 15 distinct brands, chosen for its quality and location.
  • We schedule that when you book your travel dates – usually for the day after you arrive so you still have plenty of time to enjoy your getaway.
  • If you are married or living with someone and combining your incomes, the couple is required to attend together, except where prohibited by law.
  • Since we tailor the resort tour and sales presentation to your individual vacation interests, we ask that you refrain from attending your sales experience with friends or family members.
  • No, pets are not permitted on Hilton Grand Vacations vacation packages or at Hilton Grand Vacations properties, with the exception of registered service animals, which are always welcome.
  • It depends on what type of getaway you purchased, but typically these special vacation packages are designed for two adults, with some exceptions for families with children. You can confirm details when you book your dates.
  • Travel must be completed within 13 months from the date of your package purchase.
  • Our team will be able to provide up-to-date information on activity rooms for children during tour times at participating sales sites.