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FAQs

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If you recently purchased a vacation package from Hilton Grand Vacations and are curious about what to expect on your trip - or if you’re new to the world of vacation ownership - we can help.

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What you need to know about your vacation package

  • Unlike traditional timeshare, we offer the kind of flexibility that allows you to return to your favorite resort every year or travel to new frontiers. With studios to multi-bedroom suites from Orlando to Hawaii, our program gives you the flexibility to create your own itinerary.
  • Yes, you really do own your timeshare. In fact, most of our resorts offer deeded ownership interest so you can own a piece of your favorite destination.
  • Only if you want to. Return to your favorite destinations every year or explore new horizons. With Hilton Grand Vacations, you'll always have a variety of vacation destinations and experiences to choose from, including our distinctive collection of Hilton Grand Vacations resorts, more than 6,100 hotels and resorts in the Hilton portfolio of brands, more than 4,300 affiliated resorts through resort vacation exchange privileges at RCI Exchange Resorts and SFX Preferred Resorts, and specialty travel experiences through our ClubPartner Perks travel partners.
  • Each of our Hilton Grand Vacations resorts feature luxurious accommodations ranging from spacious studios with kitchenettes to multi-bedroom suites with fully equipped kitchens.
  • Hilton Grand Vacations offers a variety of vacation ownership options, and our experienced Vacation Counselors can assist you in finding the perfect one to suit your vacation style.
  • Hilton CleanStay is a program that delivers a new standard of cleanliness at our properties worldwide and includes enhanced disinfection of the most frequently touched guest room and public areas. These new cleaning protocols have been implemented from check-in to check-out to ensure your peace of mind.

What you need to know about vacation ownership

  • Vacation ownership with Hilton Grand Vacations can enhance your travel lifestyle with the flexibility and freedom to customize your vacations and room to spread out in spacious and elegant accommodations, which range from studios with kitchenettes to multi-bedroom suites appointed with fully equipped kitchens, all complemented by exceptional resort experiences and services.

    Unlike traditional timeshare, you have the choice to return to your favorite destination again and again or find new corners of the world you’ve yet to explore when you own with Hilton Grand Vacations.
  • Our packages are offered at a significant discount to give you the opportunity for a Personal Preview to explore our distinctive resort collection and experience firsthand our spacious condominium-style accommodations, spectacular amenities, and the quality service you expect with the Hilton name.
  • During your vacation, you'll attend a Personal Preview, an approximately two-hour sales presentation and tour that will introduce you to the many benefits and privileges of vacation ownership with Hilton Grand Vacations. If you are traveling on a vacation package, your Personal Preview will be scheduled when you book your travel dates, typically the day after your arrival.
  • There is absolutely no obligation to purchase ownership with Hilton Grand Vacations.
  • Once you've purchased your package, you’ll receive an email with next steps and details on how to choose your preferred travel dates for your upcoming vacation. For more details, see Details of Participation
  • Your vacation package includes accommodations at either a Hilton Grand Vacations resort or a hotel at one of Hilton’s 18 distinct brands, chosen for its quality and location. Accommodations are subject to availability based on your travel dates.
  • We schedule that when you book your travel dates – usually for the day after you arrive so you still have plenty of time to enjoy your getaway.
  • You will receive your bonus after you've completed your Personal Preview. Please allow six to eight weeks for Hilton Honors Points to be deposited into your account. You must be a member of Hilton Honors to earn Hilton Honors Points. Hilton Honors Points do not count toward tier qualification. Please see complete Hilton Honors Terms and Conditions.
  • If you are married or living with someone and combining your incomes, the couple is required to attend together, except where prohibited by law.
  • Although you may travel together, they may not participate in your Personal Preview, as we tailor the presentation to your personal vacation interests. Please refer to the Accommodation Details section of the Details of Participation for specifics about your vacation package.
  • No, pets are not permitted on Hilton Grand Vacations vacation packages or at Hilton Grand Vacations properties, with the exception of registered service animals, which are always welcome.
  • It depends on what type of getaway you purchased, but typically these special vacation packages are designed for two adults, with some exceptions for families with children. You can confirm details when you book your dates.
  • Travel must be completed within 12 months from the date of your package purchase.
  • Our team will be able to provide up-to-date information on activity rooms for children during tour times at participating sales sites.