Travel Alert

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Our Continued Commitment to Clean

Safety and security from check-in to check-out

Hilton CleanStay
We remain dedicated to providing a clean and safe environment for our Owners, Guests and Team Members. That’s why, as the COVID-19 pandemic evolved, so did our focus to further evolve our standards of cleanliness at our resorts worldwide. HGV’s Enhanced Care Guidelines with Hilton CleanStay™ incorporate several steps to ensure our Owners and Guests feel confident as they think about their arrival and enjoy an even cleaner and safer stay from check-in to check-out.

 

Enhanced Care. Deep Clean. 

We’ve created a focus on cleanliness that’s visible throughout your stay – in your guest room and around property in restaurants, fitness centers and other public spaces. When you’re vacationing with us, we’ll keep the property clean and sanitized, so you can create unforgettable experiences.

 

High Standards of Hospitality Focused on You

    • Before you travel, we encourage you to check with each city, county or state for details on any travel advisories, including quarantine orders, and other requirements, such as the use of face coverings.
    • We ask that Owners and Guests follow local and state regulations as it relates to face coverings and CDC requirements. 
       

     

    • We ask that Owners and Guests follow local and state regulations as it relates to face coverings and CDC requirements. A guest can request that a team member wear a mask while guest facing.
    • Frequent and thorough cleaning of all high-traffic areas, including lobbies, check-in counters, pool and lounge spaces, fitness centers and food and beverage areas.
    • Click here to view our CleanStay™ infographic to learn more about our already high level of housekeeping and hygiene efforts that provide an even cleaner and safer stay from check-in to check-out.

     

    • Extra disinfection using EPA-approved COVID-19 cleaning solutions in high-touch areas, including light switches, door handles, TV remotes, thermostats, bathrooms, safes, kitchen appliances, cutlery, glassware, dishes and more. 
    • Reduction of paper items, including guest directories, magazines and printed promotional items supplemented with digital options to limit your exposure. 
    • Housekeeping services for our rental guests are now aligned with the traditional housekeeping service we provide our Owners, allowing rental guests to enjoy the same relaxed, less-intrusive vacation experience. As such, all rental guests will now receive housekeeping services after the third night of occupancy.

     

    • We ask that Owners and Guests follow local and state regulations as it relates to face coverings and CDC requirements. 
    • Restaurants, bars and marketplaces with pre-packaged options and more frequent sanitization of dining areas where applicable.

     

    • Enhanced training for all Team Members on the proper use of EPA-approved disinfection chemicals and cleaning protocols to ensure your protection.