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One Little Boy, a Lost Lovey and the Team at Hilton Grand Vacations at MarBrisa is Exactly the Feel-Good Story You Need

One family shares why they're grateful for the MarBrisa resort team

The Vacationeer
The Hilton Grand Vacations at MarBrisa pool in Carlsbad, California.
Hilton Grand Vacations at Marbirsa Guest, Jax, posing with Little Louie the Lion.    

As any parent can attest, the misplacement, or worse, loss of a child's beloved comfort item, can be heartbreaking for all.

So when the Lodge family returned home from a stay at Hilton Grand Vacations at MarBrisa in August, they were devastated to discover that their four-year-old son, Jax, accidentally left his lovey, Louie the Lion, behind.          

What followed was a roller coaster of emotions, as Kerri Lodge retells the story, starting with what is usually the ending, "The resort found him, and was shipping him home!...but UPS never received the package...Louie was missing again, and after a few weeks, they called off the search team."

Once again, the MarBrisa resort team, led by General Manager, Megan C., rose to the occasion — thoughtfully ordering a replacement Louie.

Little Louie the Lion enjoying drinks poolside at Hilton Grand Vacations at MarBrisa resort in Carlsbad, California.    

But they inadvertently ordered the Daddy Louie instead of Jax’s beloved Little Louie.

Feeling awful that Louie went missing in their care and that their attempt at replacing him went awry, the gracious Hilton Grand Vacations team concocted a plan for the Lodge family's upcoming stay. 

Lodge explained, "We told Jax that 'Daddy Louie' came to keep him company until we reunited with Little Louie, who was having too much fun at the resort."      

All the while, the team at MarBrisa was busy scouring eBay for "Little Louie," a retired beanie baby, and handcrafting a book to explain the story of Little Louie's month-long adventures at Hilton Grand Vacations at MarBrisa. 

"When we checked in, we were greeted with Little Louie, and the book AND they surprised us with birthday decorations, too! Jax LOVED seeing Louie's adventures, and we've read the book every night," exclaimed Lodge.

Jax and Little Louie posing with the book in their birthday decorated suite at Hilton Grand Vacations at MarBrisa in Carlsbad, California.    

She went on to explain that the special treatment didn't end there. During their stay, Jax and Louie were a hit everywhere on the property.

The entire MarBrisa team, some of whom worked so hard to reunite the two, and some who only heard of the tale, wanted to meet the two behind the story. 

Little boy posing with Hilton Grand Vacations at MarBrisa team member.    

"The staff at Hilton Grand Vacations at MarBrisa went above and beyond to make this story a happy ending! I’m so thankful for their thoughtfulness, creativity and stellar customer service in going the extra mile!"

Kerri Lodge 

Read 3-Day Getaway: Carlsbad, California to plan a Southern California trip so you can experience the service at this MarBrisa resort yourself. 

 

 

Vacationeer

The Vacationeer

The Vacationeer is a collective of Hilton Grand Vacations storytellers whose goal is to inspire travelers to go further. We're always on the lookout for new destinations to explore, useful travel tips, and unique ideas to help you plan the most memorable vacations possible.

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