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Protect Yourself Against Fraud



Unscrupulous third parties are increasingly trying to defraud consumers, specifically timeshare Owners. These fraudulent timeshare schemes often say they can rent, sell or advertise your timeshare exchange benefits, or may even claim you have weeks, certificates or points you have not used and they can help sell on your behalf.

The good news is these scams often follow the same patterns and use similar tactics. There are ways to protect yourself from these scams, and the first step is knowing how to identify them.

Read below for tips on how to identify fraudulent offers and common scams, educational tools and resources and how to report an incident.



Tips to Identify a Fraudulent Timeshare Scam

  1. If the offer is too good to be true, it probably is.
  2. Be suspicious of pre-recorded sales messages.
  3. If someone is asking for upfront fees, it’s likely a scam.
  4. They ask for personal information, especially information they should have on record.

Common Fraudulent Schemes

  1. Elimination of fees, including homeowners associations fees, or contract cancellations.
  2. Offers to rent your timeshare exchange benefits.
  3. Offers to buy or sell your timeshare.
  4. Paid ownership transfers.

Educational Tools and Resources

Protect Yourself: How to Recognize and Avoid Timeshare Fraud
For English, French or Spanish subtitles, please click on "CC" at the bottom of the video screen.



Following is a list of educational tools and other resources for more information on the topic:


Reporting Timeshare Fraud

If you are a victim of a fraudulent timeshare scheme or have received deceitful solicitations, follow the steps below:

  1. Contact the authorities:
    • United States: You can file a complaint with the Attorney General’s Office in the state where you reside. Not sure how to find your AG’s office? Click here to find a location.
    • Europe: Gather as many details of the scam as possible and email them to us at LegalReport@hgv.com.
    • Canada: You can report the incident to the Canadian Anti-Fraud Centre and the Provincial Consumer Affairs Regulator.
    • All Other Countries: You can report the incident to your regional consumer protection division.
  2. Stop payment immediately. If you paid the scammer via a credit card, contact your card company and request a stop payment. Request a stop payment with your bank if you’ve paid by check.
  3. Contact us.
    • If you received a suspicious solicitation and are unsure whether it’s part of a fraudulent timeshare tactic, contact a Club Counselor here.
    • If you’re a victim of a fraudulent timeshare tactic, you can contact us by completing the Incident Intake Questionnaire and emailing it to us at Privacy.Matters@HGVC.com.

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