Travel Alert

Novel Coronavirus Alert: Important Information for HGV Owners & Guests: LEARN MORE

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Our Continued Commitment to Clean

Safety and security from check-in to check-out

Hilton CleanStay
We’re dedicated to providing a clean and safe resort environment for our Owners, Guests and Team Members. In response to the COVID-19 pandemic, Hilton is designing a new standard of cleanliness and disinfection, Hilton CleanStay™, being implemented at properties worldwide. These elevated standards, built on our already high level of housekeeping and hygiene efforts, will allow Hilton Grand Vacations Owners and Guests to enjoy an even cleaner and safer stay from check-in to check-out.

 

Enhanced Care. Deep Clean. 

We’ve created a focus on cleanliness that’s visible throughout your stay – in your guest room and around property in restaurants, fitness centers and other public spaces. When you’re vacationing with us, we’ll keep the property clean and sanitized, so you can create unforgettable experiences.

 

High Standards of Hospitality Focused on You

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    • Touch-free arrivals and departures with helpful social distancing signage, protective barriers, bell staff with gloves and face coverings, plus complimentary face coverings, sanitizing wipes and hand liquids for your convenience. Please note that we are highly recommending all guests wear face coverings in common areas while vacationing at our properties to help decrease the spread of COVID-19. However, wearing face coverings is now mandatory in many areas of the country due to government mandates.

      Learn more about which areas are requiring face coverings on our Travel Updates page
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    • Frequent and thorough cleaning of all high-traffic areas, including lobbies, front desk and lounges.

     

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    • Room seals on every suite and studio certifying that your room hasn’t been accessed since being thoroughly cleaned.
    • Extra disinfection using EPA-approved COVID-19 cleaning solutions in high-touch areas, including light switches, door handles, TV remotes, thermostats, bathrooms, safes, kitchen appliances, cutlery, glassware, dishes and more. 
    • Reduction of paper items, including guest directories, magazines and printed promotional items supplemented with digital options to limit your exposure. 

     

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    • Protective equipment stations are available in our properties with face coverings, gloves and hand sanitizer. Please note an Executive Order is in effect in Orange County, Florida, mandating the use of face coverings while in any public space, which includes our Orlando properties. For details, visit the Travel Updates web page.

    • Social distancing practices implemented throughout our properties, including clear signage directing you and our Team Members to keep a safe distance. 
    • Pool decks, lounges and fitness centers with social distancing capacity limits, closed multiple times a day for cleaning.
    • Restaurants, bars and marketplaces with pre-packaged options and more frequent sanitization of dining areas where applicable.
    • Guest-accessible sanitizing stations with wipes and hand sanitizer located near primary entrances and key high-traffic areas such as elevators where applicable.
    • Evaluation of innovative disinfection technologies such as electronic sprayers, which use an electrostatically charged disinfecting mist and ultraviolet lights to sanitize surfaces and objects.

     

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    • Enhanced training for all Team Members on the proper use of EPA-approved disinfection chemicals and cleaning protocols to ensure your protection. 
    • Personal Protective Equipment provided and required for Hilton Grand Vacations Team Members to preserve everyone’s wellbeing.