Craigendarroch Lodges Resort Map

Craigendarroch Lodges
Braemar Road
Ballater
Royal Deeside
United Kingdom
AB35 5XA
Tel. 013397 55858
higvc@hgv.com

Check-in time is 16:00 (4 p.m.)
Check-out time is 10:00 (10 a.m.)

To Connect to the resort Wi-Fi:
The Wi-Fi internet across the resort is complimentary. Please connect to the HGV Guest Wi-Fi network by simply clicking “Continue to the internet” on the landing page. For Wi-Fi assistance, please contact ITWorx at 01224 518500, option ‘0’. Support is available 24/7.

Tip: Do consider the common Wi-Fi “quick fix” and first troubleshooting step for phones and tablets. On your device, open the Wi-Fi menu. Tap “HGV Guest Wi-Fi”. Tap “Forget this network”. Wait a few seconds before tapping again on “HGV Guest Wi-Fi” to establish a new connection.

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Services offered by third parties:
Spa: ‘The House’ hours are Tuesday to Friday, 10:00–17:00
For an appointment, please call 013397 53435
Residents, please dial ext: 435

Regulations are posted near each facility. Please read these regulations prior to using them.

Towels are available from the leisure club reception for pool use. Please remember to drop off the towels after you use them.

Please contact the resort's dedicated accessibility Team Members. They will be able to advise you on available options. A Hearing Loop is also available at Reception.

We are committed to providing stress-free holidays for our Members, Owners and Guests. We take into consideration the needs of those with visual or hearing impairments or mobility access requirements.

Select baby and infant items can be borrowed for the duration of your stay. Supplies are limited and available on a first-come, first-served basis. All items are complimentary.

• Cot, along with blankets & sheets if needed

• High chair

• Stair gate

• Swim nappies available in leisure

Any items found will be stored for three months. The resort will not be held responsible for any items left behind. The return of items that require shipping from the resort is subject to a charge.

Except for service dogs, animals are not permitted at this resort. This includes pets, certified support animals and therapy animals.

The resort operates a no-smoking policy. The smoking area is adjacent to the Country Club entrance. All accommodations are nonsmoking.

We are pleased to provide coffee, tea, sugar, salt and pepper in your accommodations to help you settle in. Adapters and chargers for telephones and laptops are available from reception.

Guest amenities include hand wash, shower gel, shampoo, dishwasher tablets, washing-up liquid, laundry tablets, multi-purpose spray, bin liners and cloths.

Additional linen and towels or a mid-week clean may be requested through the Lodge office at an additional charge. Please arrange any servicing requirements as early as possible, as a 24-hour notice will be required. If you have any housekeeping queries, please contact the Reception at ext. 0 or use our resort text messaging service +44(0)7520 631045.

View the Inventory List.

Guest amenities include: hand wash, shower gel, shampoo, dishwasher tablets, washing-up liquid, laundry tablets, multi-purpose spray, bin liners and cloths.

If you’re looking for an item not listed, we have a selection of additional items available upon request. Please call Reception by dialling '0' or request more information through our messaging system.

We hope you find everything in perfect working order. However, if you have any unexpected issues, please contact Reception by dialling 0 or request more information through our messaging system.

Each lodge is issued its own equipment manual, which lists the appliances and provides instructions for operating them.

If you have any issues with the appliances, please contact Reception by dialling 0 or request more information through our messaging system.

Enjoy complimentary access to more than 7,000 newspapers and magazines during your stay.

Sweet treats are available in F&B, and a selection of goods is available from Keiller Lounge or Reception.

To help celebrate your special occasion during your stay if a request was made to order champagne for the lodge, etc., we will ensure this request is carried out.

Coffee is available to purchase from the Keiller Lounge from 8:30–22:00

We are happy to recommend taxis for your airport transfers. Let Reception know where you want to go and when, as far in advance as possible, and we’ll provide a recommendation.

We are happy to recommend taxis for your airport transfers. Let Reception know where you want to go and when, as far in advance as possible, and we’ll provide a recommendation.

Muir of Dinnet National Nature Reserve | NatureScot

Loch Muick, By Ballater – Nature Centres & Reserves | VisitScotland

Balmoral Castle, Ballater Castles | VisitScotland

Choose from a wide variety of activities for all ages. Some activities require pre-booking. Visit the leisure club for more details.

Dining at the Keiller Lounge & Brasserie

Relax and enjoy dining in the Keiller Lounge, open daily from 8:30–22:00, offering a variety of food and drink throughout the day.

Serving times:

• Breakfast: 8:30–11:00

• Coffee & Cake: 10:00–17:00

• Lunch: 12:00–14:30

• Bar Meals: 17:00–20:30

• Brasserie Evening Meals: 17:00–20:30

Steak Night takes place every Wednesday evening, from 17:00–20:30.

To avoid disappointment, we strongly recommend booking a table. Reservations can be made by phoning Reception, or by booking online for:

• The Keiller Lounge (lunch)

• The Keiller Brasserie (dinner)

Book online: KeillerBrasserie&LoungeBooking

Located in our Keiller Lounge. A small selection of products is available to purchase.

We are committed to providing an environmentally friendly experience and resort stay.

To help you reduce the usage of single-use plastic, we have a water station with paper cups at reception. We also sell reusable aluminium water bottles at Reception.

From every bottle, we donate 1 euro/pound to We Are Water to help provide clean water to those who do not have the luxury of enjoying it. Scan the QR code to read about the projects we support.

Learn more by contacting the Green Ambassador who champions all green initiatives at the resort.

Join our sustainability events and competitions throughout the year:

• World Water Day

• Earth Day

• World Environmental Day

• World Oceans Day

• World Clean-up Day

The resort has partnered with the We Are Water Foundation, a nonprofit committed to improving the world’s water crisis.

Learn more about the projects we have supported since 2019.

What is Clean the World?

Clean the World, an affiliate of Clean the World Global, is a global leader in sustainable environmental and social impact solutions, transforming used soap bars and plastic amenities that the hospitality industry would otherwise discard into life-saving, essential supplies for communities in need across the globe. With every bar of soap and plastic amenity recycled, Clean the World helps reduce the impact of pollution on our planet and improves the lives of women, children and communities globally by donating new soap bars to global NGOs, such as The WASH Foundation.

There are lots of ways you can help. Check out our recycling guides below:

All our recycling points have Paper/Carboard, Mixed Recycling, Food Waste & Glass recycling bins. You can find our recycling points listed on the resort map.

This property encourages sustainable travel practices. Here are some ways you can help us support this important initiative:

• Turn off lights and TVs upon leaving your Lodge.

• Turn off the tap while brushing your teeth or shaving.

• Adjust the thermostat before leaving your Lodge to conserve energy.

• Hang up towels to dry and reuse.

• Avoid long showers.

• Keep doors and windows closed when the heat is on.

• Use refillable bottles when possible and avoid single-use plastic.

Thank you for traveling sustainably with us. For more eco-friendly travel ideas, visit the Global Sustainable Tourism Council website at gstcouncil.org.

Check out our Rock Garden and Fairy Kingdom when visiting the resort ­­— please ask Reception for more information.

To show our commitment to green initiatives, we have earned certifications from industry-leading organizations that monitor and regulate environmentally sustainable best practices. To learn more, talk to our Green Ambassador.

If you are involved in or witness an accident at the resort, immediately inform a Team Member or call Reception by dialling 0.

We always recommend securing the access points to your accommodation at all times unless you are physically in the area. Please turn off appliances when not in use, especially cooking hobs and ovens.

Take care when walking or standing on wet surfaces as they may be slippery.

Outside of your family and friends, do not allow anyone to enter your lodge unless they are wearing an identification badge (and you have received prior notification). If you are ever unsure, please call Reception by dialling 0.

Each lodge is equipped with a personal safe, allowing Guests to securely store valuables such as passports, jewellery and electronic devices. The safes are easy to use, with clear instructions provided, ensuring convenience and safety for all Guests.

Never leave children unsupervised, especially when near traffic and water. Balconies can be a hazard for small children. Please do not leave them alone. Children under 16 are allowed to use the swimming pool or leisure facilities only if accompanied by an adult.

Persons who are not registered as Guests of the resort are not allowed to enter the accommodation or the resort’s facilities. From 22:00-7:00, we ask you not to make any noise that can disturb fellow Guests.

If the electricity does not come back on and it does appear to be a general power outage, please contact Reception for assistance.

Electricity usage is charged for separately, please contact Reception for charges. A meter reading is taken at the beginning and end of your stay to calculate your usage. We only charge for the amount of electricity that’s been used.

There is an Electric Vehicle (EV) dual charging point at the resort should guests wish to use it. Located at the side of the laundry building, the *untethered dual outlet charge point provides 22 kW. Download the ‘Project EV Pro’ app from the Apple Store or Google Play store and scan the QR code. Details available at the charging point or you can CLICK HERE.

In case of an emergency, please dial:
From your room: 9 999 (emergency internal extension)
For non-emergency advice, call NHS 111
Outside the resort: 999

First aid kit and a defibrillator are available at Reception. Please note we cannot give any medication to Guests.

Smoke alarms have been fitted into this lodge on a permanent basis; please do not tamper with them as they are fitted for your safety. Extinguishers and fire blankets are located in your lodge. These are tested regularly. Please familiarise yourself with the fire instructions and your nearest meeting point.

Smoke alarms have been fitted into this lodge on a permanent basis; please do not tamper with them as they are fitted for your safety. Please note that a smoke alarm does not prevent fires but is an early warning device. Plan your escape route. Remember to teach children how to escape. They tend to hide when they don’t know what to do, so make sure they know what to do if the alarm goes off.

When the alarm sounds, ensure that all occupants evacuate the lodge if a fire is confirmed. Advise your next-door neighbours and call for the fire service immediately (use your next-door neighbour’s phone if you can).

First dial 9 for an outside line and then 999 ask for the fire service, and you will then be connected. State clearly and calmly, “I am reporting a fire at Hilton Grand Vacations at Craigendarroch, Ballater, AB35 5XA” — please state your Lodge number. The fire service controller will repeat confirmation of your message.

Once you have notified the fire service, inform Main Reception on 666. Do not re-enter. If your escape route is cut off, stay in your room and stuff the cracks under the doors with wet clothes and towels. Do not enter the fire area to retrieve belongings or valuables. When caught in smoke, keep as close to the floor as possible. If your clothes catch fire: stop, drop and roll.

Note that if you need to see a doctor, the national health medical service is currently available free of charge for all EU citizens, but you will need to provide a European Health Insurance card (EHIC or GHIC).

If you are not an EU citizen, you will need to refer to your travel insurance.

For non-emergency advice, call NHS 111.

Visit NHS Online

We are always making improvements to enhance your holiday experience. Please be aware that some areas, accommodation or facilities may be undergoing refurbishment during your stay with us. We will strive to keep disruption to a minimum.

There is a general Sharp and Medical Waste bin located at reception. Please call Reception by dialling 0.

Please familiarize yourself with our anti-social behaviour policy.

Read the Policy.