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Travel Updates From Hilton Grand Vacations

At Hilton Grand Vacations, the safety and well-being of our Owners, guests and Team Members is of utmost concern. We remain diligent in our commitment to provide a safe, hospitable environment for all who visit our properties.

Before you travel, we encourage you to check country, state/province and local jurisdiction websites for details on any travel advisories and other requirements such as the use of face coverings and vaccination requirements. Certain destinations may require proof of vaccination or a negative COVID-19 test for access to local restaurants, tourist spots and on-site amenities, such as gyms, food and beverage areas and other common areas. As this is an evolving situation, we highly recommend you become familiar with all applicable health and government mandates before you travel to understand any requirements or restrictions that may affect your vacation experience. Visit the Travel Restrictions & Government Mandates section for links to local government sites that contain the most up-to-date information.


  • We remain dedicated to providing a clean and safe environment for our Owners, guests and Team Members. HGV’s enhanced cleaning protocols include the use of EPA-approved, virucidal cleaning solutions and sanitation procedures across all our properties to ensure Owners and guests feel confident as they think about their upcoming vacation experience.

  • Hilton Grand Vacations continues to track updates from local, state, federal and international health authorities. Please note the following for existing reservations.

    • If you are an HGV Club Member, you may cancel or modify your reservation on the Club website. Our Step-by-Step Cancellation Guide provides tips for how to cancel or modify a reservation online.
    • If you are a hotel guest and booked via Hilton.com, you may change your reservation online at Hilton.com or by calling 1-800-HILTONS (1-800-445-8667).
    • If you made your reservation through a third party, such as Expedia, or a timeshare exchange, you will need to contact your booking provider directly for any changes or cancellations.
    • If you are a Hilton Grand Vacations Package Holder, please reach out to us by calling 1-800-482-0047 (9 a.m.–9 p.m. ET, seven days a week) or emailing customerservice@hgv.com for assistance with rebooking your vacation.
    • If you are a VIP Package Holder, please reach out to us by calling 1-866-836-4482 (International Guests 407-722-3400) 10 a.m.–9 p.m. ET (Monday–Friday) for assistance with rebooking your vacation.

  • Travel Within the United States

    We encourage you, your families and all guests to follow the CDC’s guidelines.

    Before you travel, we encourage you to check country, state/province, and local jurisdiction websites for details on any travel advisories and other requirements such as the use of face coverings and vaccination requirements.

    If you are visiting a theme park, restaurant or local attraction, please contact each business in advance to fully understand how they are handling the use of face coverings and vaccination requirements.


    Travel Outside the United States

    The U.S. Department of State has posted travel advisories due to the global impact of COVID-19. Before you travel, please check for specific travel advisories about the following countries:

    • Barbados
    • Italy
    • Japan
    • Mexico
    • Portugal
    • Scotland

    International Travel Back to the United States

    As of June 12, those traveling to the United States will no longer need a negative COVID-19 test one day before boarding their flight to the country. Non-U.S. citizens who are not immigrants to the United States are still required to be fully vaccinated and provide proof of their vaccination status to fly to the United States. Exceptions to this vaccination requirement for certain non-U.S. citizens who are not immigrants are limited, including children under the age of 18. All travelers are also required to provide basic contact information to airlines before boarding flights. For more information, visit the CDC website.


    Travel Restrictions and Self-Quarantine

    Barbados

    Barbados is welcoming tourism, while keeping its residents and guests safe. As a result, travel guidelines may be amended as the COVID-19 pandemic continues to unfold. Anyone arriving to the island needs to familiarize themselves with all travel protocols. Among others, travel protocols include having a valid, negative COVID-19 test, if unvaccinated, and completing a Pre-arrival Online Embarkation Form within 24 hours of arrival. For the latest updates, visit the Barbados Travel & Tourism website.

    Italy

    For the latest updates and restrictions for travel to and from Italy, please visit Italy’s Ministry of Foreign Affairs and International Cooperation website.

    United Kingdom & Scotland

    Any passenger departing the United Kingdom with a final destination in the United States is encouraged to visit the CDC’s designated United Kingdom COVID-19 website for detailed information on required testing, travel restrictions and more.