Travel Updates From Hilton Grand Vacations

Travel Alert

Read the latest information and updates for HGV Owners and Guests. LEARN MORE

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Travel Updates From Hilton Grand Vacations

COVID-19 Alert: Important Information for HGV Owners & Guests

At Hilton Grand Vacations, the safety and well-being of our Owners, guests, and Team Members is of utmost concern. We remain diligent in our commitment to provide a safe, hospitable environment for all who visit our properties. Please read below for the latest developments relating to HGV and our response to COVID-19.

Click on the links below for travel details on the following HGV destinations:

Barbados | Hawaii | New York City | Scotland

As each HGV property opens and as the COVID-19 pandemic continues to unfold, we will be reviewing hours of operations and modifying the delivery of on-site amenities and services. During your vacation, please check with the front desk for additional information.

Also, hours of operations at area attractions, restaurants and other locations might have changed due to COVID-19. Before traveling, we recommend that you review your itinerary and reach out to local businesses for new hours of operations or any changes that might impact your plans. For destination-specific information, you may also visit the following official tourism websites:

California
- Visit California: https://www.visitcalifornia.com/
- San Francisco Travel: https://www.sftravel.com/
- Visit Carlsbad: https://visitcarlsbad.com/
Chicago
- Choose Chicago: https://www.choosechicago.com/
Colorado
- Colorado Tourism Office: https://www.colorado.com/
Florida
- Visit Florida: https://www.visitflorida.com/en-us.html
- Miami and Beaches: https://www.miamiandbeaches.com/
- Lee County Visitor and Convention Bureau: https://www.leevcb.com/
- The Beaches of Fort Myers/Sanibel: https://www.fortmyers-sanibel.com/
- The Islands of Sanibel & Captiva: https://sanibel-captiva.org/
- Visit Orlando: https://www.visitorlando.com/en
Hawaii
- Go Hawaii: https://www.gohawaii.com/
Las Vegas
- Visit Las Vegas: https://www.visitlasvegas.com/
New York
- NYC GO: https://www.nycgo.com/
South Carolina
- Discover South Carolina: https://discoversouthcarolina.com/
- Myrtle Beach: https://www.visitmyrtlebeach.com/
- Hilton Head: https://www.hiltonheadisland.org/
Utah
- Visit Utah: https://www.visitutah.com/
- Visit Park City: https://www.visitparkcity.com/
Washington, D.C.
- Destination D.C.: https://washington.org/
International
- Barbados: https://www.visitbarbados.org/
- Japan: https://www.japan.travel/en/us/
- Italy: http://www.italia.it/en/home.html
- Mexico: https://www.visitmexico.com/en/
- Scotland: https://www.visitscotland.com/
- Portugal: https://www.visitportugal.com/en
HGV was informed a third-party exit company is offering Owners an option to reschedule future reservations or extend Points by paying a fee over the phone. HGV is not affiliated with this company, and we caution you against engaging with them. Complete our Incident Intake Questionnaire if you suspect you’ve been a victim of this scam. Learn more about third-party fraud and how to protect yourself HERE.
We’re dedicated to providing a clean and safe resort environment for our Owners, Guests and Team Members. In response to the COVID-19 pandemic, we have implemented enhanced cleaning and protection standards in line with Hilton CleanStay™: a new standard of disinfection and cleanliness built on our already high level of housekeeping and hygiene efforts at our properties around the world, including:
- Reviewing and continuing to implement sanitation procedures across our properties.
- Providing hand sanitizer in convenient locations for you, your family, guests and Team Members.
- Establishing handshake-free zones to help reduce the spread of germs.
- Enhancing education and training on cleaning products as provided by our supply companies.
- Asking General Managers to verify that correct cleaning products are being used in each area.
- Identifying high-touch areas, such as elevators and Front Desks, and implementing additional cleaning measures.
- Redistributing staff to ensure maximum cleaning is occurring during high-volume timeframes.
Learn more about our Enhanced Care Guidelines
HGV is actively monitoring the news about COVID-19 and has been closely tracking updates from local, state, federal and international health authorities. Please note the following changes for existing reservations.
- If you are an HGV Club Member, you may cancel or modify your reservation on the Club Member website.
  
  In addition, we are providing a refund of transaction fees for reservations that must be canceled due to a property’s extended closure. A list of the properties impacted and the dates that must be met for this refund are listed on the Club News web page.
  
  Applicable fee refunds will be processed within 5 business days. Because each bank has a different timeframe for posting refunds, please allow 5 to 7 business days for the funds to be credited to your account.
- If you are a hotel guest and booked via Hilton.com, you may change your reservation online at Hilton.com or by calling 1-800-HILTONS (1-800-445-8667).
- If you made your reservation through a third party, such as Expedia, or a timeshare exchange, you will need to contact your booking provider directly for any changes or cancellations.
- If you are an HGV Package Holder, please reach out to us by calling (800) 482-0047 (9am – 9pm EST, seven days a week) or emailing customerservice@hgv.com for assistance with rebooking your vacation.
- If you are a VIP Package Holder, please reach out to us by calling (866) 836-4482 (International Guests 407-722-3400) 10am – 9pm EST (Monday-Friday) for assistance with rebooking your vacation.
We are happy to announce, HGV has re-opened many properties and will continue to do so during the coming months. See the “Resort Re-Opening Information” for the most current list of properties that are open and accepting guests. We also continue to reach out to HGV Owners and guests, informing them of date changes to reservations at properties that continue to suspend operations. If you have an upcoming reservation at one of these properties, please check your email inbox for details.
We encourage you, your families and all guests to follow the CDC’s guidelines on how to take precautionary steps to mitigate possible transmissions of the virus, including frequently washing your hands, not touching your face and avoiding travel to affected areas if you are at high risk.

In addition, many healthcare officials and state governments have stated that it is advisable to avoid crowded places where transmissions could occur more easily. If you believe you are feeling ill, we encourage you to see your medical healthcare provider.
- For information about COVID-19, including symptoms, refer to the resources provided by the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC).
- For information on travel advisories and restrictions, including a map of impacted travel locations, visit the U.S. Department of State ― Travel Advisories page.
The following resorts are currently open to Owners and guests or are scheduled to re-open, but may have limited services.

Hilton Grand Vacations (Managed and Developed Properties)

California
- Hilton Grand Vacations Club at MarBrisa
Colorado
- Valdoro Mountain Lodge
Florida
Hawaii
Nevada
- Elara, a Hilton Grand Vacations Club
New York
- West 57th Street by Hilton Club
South Carolina
Utah
- Sunrise Lodge, a Hilton Grand Vacations Club
Washington, D.C.
- The District by Hilton Club
Barbados
- Hilton Grand Vacations Club at The Crane
Italy
- Hilton Grand Vacations Club at Borgo alle Vigne
Japan
- The Bay Forest Odawara by Hilton Club
Affiliate Partner Resorts

California
- Carlsbad Seapointe Resort
- Club Donatello
- Grand Pacific Palisades Resort
Florida
- Sunset Cove Resort
Mexico
- Fiesta Americana Condesa Cancun
- Fiesta Americana Cozumel
- Fiesta Americana Villas Acapulco
- Fiesta Americana Villas Cancun
- Fiesta Americana Villas Los Cabos All Inclusive Golf and Spa Resort
- Grand Fiesta Americana Puerto Vallarta
- Grand Luxxe Nuevo Vallarta
- Grand Luxxe Riviera Maya
- The Explorean Cozumel
- The Explorean Kohunlich
- The Grand Mayan Acapulco
- The Grand Mayan Nuevo Vallarta
- The Grand Mayan Riviera Maya
Some of our properties have temporarily suspended operations and will not be accepting guests or future reservations at this time.

Hilton Grand Vacations (Managed and Developed Properties)

Illinois
- Hilton Grand Vacations Chicago Downtown/Magnificent Mile
New York
Scotland
Portugal
- Hilton Vilamoura Vacation Club
As you assess your current travel plans, please keep in mind the travel notices below, which may impact your stay at an HGV property or your return home. The information below is by no means a comprehensive list of all the travel advisories, restrictions and government mandates that may impact your vacation plans.

Travel Within the United States

Before you travel, we encourage you to check with each city, county or state for details on any travel advisories, including quarantine orders, and other requirements, such as the use of face coverings.

Hilton Grand Vacations now requires all guests staying at our properties to wear face coverings in all indoor public spaces.

Please be sure to bring a face covering and wear it upon arrival. Face coverings will be provided to guests who do not have one.

If you are vising a theme park, restaurant or a local attraction, please contact each business in advance to fully understand how they are handling the use of face coverings.
- California
- Colorado
- Florida
- Hawaii
- Illinois
- Nevada
- New York
- South Carolina
- Utah
- Washington, D.C.
- Scotland
Travel Outside the United States

The U.S. Department of State has posted travel advisories due to the global impact of COVID-19, and many airline carriers are canceling flights abroad. Before you travel, please check for specific travel advisories about, or flight cancellations to, the following countries:
- Barbados
- Italy
- Japan
- Mexico
- Portugal
- Scotland
International Travel Back to the United States

Effective January 26, 2021, the Centers for Disease Control and Prevention (CDC) is requiring air passengers ages 2 and up to show documentation of a negative COVID-19 test before boarding a plane to the United States. Travelers will be required to show documentation of either a negative, pre-departure viral test collected within 3 days before their flight’s departure to the United States, or written or electronic documentation of a positive, viral test result that confirms previous SARS-CoV-2 infection. The documentation must come from a licensed health care provider or public health official, stating that the passenger has been cleared for travel. For more information about the mandate, visit the CDC website at https://www.cdc.gov/.

Travel Restrictions and Self-Quarantine

Barbados

Barbados is welcoming tourism, while keeping its residents and guests safe. As a result, travel guidelines may be amended as the COVID-19 pandemic continues to unfold. Anyone arriving to the island needs to familiarize themselves with all travel protocols. Among others, travel protocols include having a valid, negative COVID-19 test and completing a Pre-arrival Online Embarkation Form within 24 hours of arrival. For detailed information, go to our COVID-19 Travel to Barbados page.

Traveling from the United Kingdom & Scotland

Any passenger departing the United Kingdom with a final destination in the United States is encouraged to visit the CDC’s designated United Kingdom COVID-19 website for detailed information on required testing, travel restrictions and more.

Las Vegas

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The Bay Club at Waikoloa Beach Resort

Are There Benefits to Buying a Timeshare in This Day and Age?

Travel Alert

Cookie Statement

Travel Updates From Hilton Grand Vacations

COVID-19 Alert: Important Information for HGV Owners & Guests

Las Vegas

$199

The Bay Club at Waikoloa Beach Resort

Are There Benefits to Buying a Timeshare in This Day and Age?

Travel Alert

Cookie Statement

Travel Updates From Hilton Grand Vacations

COVID-19 Alert: Important Information for HGV Owners & Guests

Before Your Stay With HGV

Beware of Third-Party Scams

Enhanced Cleaning Procedures

Existing Reservations

New Reservations

Official COVID-19 Resources

Resort Re-Opening Information

Resorts Temporarily Closed

Travel Restrictions & Government Mandates

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