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Frequently Asked Questions: COVID-19 Travel to Hawaii

Last Updated: January 17, 2020

Situation Summary

  • The governor of Hawaii implemented a pre-travel testing program that begins on October 15, 2020. All persons entering the state of Hawaii who wish to avoid the mandatory self-quarantine must show proof of a valid, negative COVID 19 test taken within 72 hours from the final leg of departure to the state of Hawaii (also known as the “pre-test”). Beginning on December 17, 2020, the mandatory self-quarantine period will be reduced from 14 days to 10 days, or the duration of the person’s presence in the state, whichever is shorter. Refer to the “Travel & Testing Requirements” section for details.
  • An inter-island travel quarantine is in effect for all persons traveling to the counties of Kalawao, Kauai, Maui and Hawaii (also known as The Big Island). It does not include inter-island travelers arriving on Oahu. Refer to the “Inter-Island Travel” section for details.
  • Travelers 5 years of age or older visiting Hawaii County (also known as The Big Island) must show proof of a valid pre-test taken no more than 72 hours before their trip to Hawaii County, as well as take a second rapid test (also known as the “arrival test”) upon arrival at a county-designated facility near the airport. Refer to the “Travel to Hawaii County” section for details.
  • Japanese nationals traveling abroad are still subject to a 14-day quarantine upon their return to Japan. All travel restrictions on U.S. travel into Japan remain in place. Refer to the “Japan Travel” section for details.
  • Upon check-in at an HGV resort, please have your Safe Travel status ready to present. Owners and guests who are unable to do so must comply with Hawaii’s 10-day self-isolation order.
  • This is an evolving situation involving mandates from the state and various counties, and this information is subject to change by the government. HGV has no control over the changing government guidelines, and the information we are providing may not be the most current. Owners and guests are encouraged to check the websites listed on this page for the most up-to-date information.

Travel & Testing Requirements

We encourage you to become familiar with Hawaii’s (state and county) travel requirements before your trip. All incoming travelers who are 18 years of age and older are required to create a profile and fill out an online health questionnaire on the Safe Travels website. The website provides step-by-step instructions on all the steps, online forms and documents that need to be filled out before your trip. Go to the State of Hawaii COVID-19 Portal for the most up-to-date list of testing partners.

In addition to the Centers for Disease Control and Prevention travel and testing guidelines, travelers are required to follow the travel restrictions of applicable states. For additional Hawaii travel official information, visit:

A summary of Hawaii’s travel requirements is below:

  • All incoming travelers to the state of Hawaii who are 18 years of age and older are required to create a profile and fill out an online health questionnaire on the Safe Travels website. The website provides step-by-step instructions on all the steps, online forms and documents that need to be filled out before your trip.
  • Trans-Pacific travelers who wish to avoid the mandatory, 10-day self-quarantine must show proof of a valid, negative COVID 19 test within 72 hours of their flight to the state of Hawaii (also known as the “pre-test”).
  • A negative test result received after arrival in Hawaii does not apply to the exception for avoiding the mandatory, 10-day quarantine.
  • Trans-Pacific travelers who do not have a valid, negative pre-test uploaded to the Safe Travels website before arrival must quarantine for 10 days or for the duration of their stay, whichever is shorter.
  • The state of Hawaii will only accept pre-test results from trusted testing and travel partners. For a complete and up-to-date list of testing partners, visit the State of Hawaii COVID-19 Portal.

Inter-island Travel

An inter-island travel quarantine is in effect for all persons traveling to the counties of Kalawao, Kauai, Maui and Hawaii (also known as The Big Island). It does not include inter-island travelers arriving on Oahu.

  • The period of self-quarantine begins immediately upon arrival and lasts 10 days or the duration of the person’s stay, whichever is shorter.
  • Please note that all persons arriving in Kauai County will be subject to a 10-day quarantine regardless of testing.
  • The counties of Kalawao, Kauai, Hawaii and Maui are managing their own inter-island travel quarantine processes. As a result, travelers need to become familiar with each county’s travel requirements.
  • Inter-island quarantine procedures apply whether travelers successfully complete the pre-travel testing program or if they are required to comply with the state of Hawaii’s 10-day self-quarantine mandate for trans-Pacific travelers.

For more official responses to frequently asked questions, visit the Hawaii Department of Health’s Travel page at hawaiicovid19.com/travel/faqs/.

Finally, the state of Hawaii recommends travelers to download the AlohaSafe Alert app, the state’s official exposure notification app. The app alerts users anonymously if they have been exposed to COVID-19 while in Hawaii. For more information about the app, visit alohasafealert.org.

Travel to Hawaii County

Travelers 5 years of age or older visiting Hawaii County (also known as The Big Island) must show proof of a valid pre-test taken no more than 72 hours before their trip to Hawaii County, as well as take a second rapid test (also known as the “arrival test”) upon arrival at a county-designated facility near the airport:

  • Travelers are not required to quarantine while waiting for the results of the second rapid test; the cost of the arrival test is free.
  • If your arrival test is positive or inconclusive for COVID-19, you will be referred to the state of Hawaii’s Department of Health Hawaii District Office for further handling.
  • HGV timeshare properties in Hawaii County may not be used for quarantine by travelers who must meet the state’s 10-day isolation order. This impacts all HGV properties on The Big Island.

For more official responses to frequently asked questions, visit the Hawaii Department of Health’s Travel page, hawaiicovid19.com/travel/faqs/.

Japan Travel

All travel restrictions on U.S. travel into Japan remain in place. In addition:

  • All travelers who enter Japan from another country are required to obtain a “Certificate of Negative Test Result” before departing from the United States for Japan. The test must be conducted within 72 hours of the intended departure date.
  • After January 9, 2021, Japanese nationals who fail to submit the Certificate of Negative Test Result to the immigration officer will need to quarantine at a designated location for three days and will be able to leave that location once they receive a negative COVID-19 test result. On the third day and the sixth day, they will be required to take the COVID-19 test again and submit to additional quarantine restrictions.
  • All travelers who enter Japan from another country are also subject to a 14-day quarantine upon arrival to the country.
  • Travelers who are entering, re-entering or returning to Japan from the United Kingdom, South Africa and countries/regions that have confirmed a new variant of the coronavirus are subject to additional restrictions.

For more details, please visit the Ministry of Foreign Affairs of Japan’s website at mofa.go.jp/.

Q: Are there any travel restrictions for the state of Hawaii?
A: Yes. Before your vacation, please review and understand the restrictions currently in place for travel to and within the state, including local leisure restrictions in each city, face covering mandates, inter-island travel restrictions, 10-day quarantine orders and pre-travel testing requirements (starting October 15, 2020). All incoming travelers who are 18 years of age and older are required to create a profile and fill out an online health questionnaire on the Safe Travels website. For additional official information, visit the Hawaii Tourism Authority website and the government of Hawaii’s official website.

Q: Are there any pre-travel testing requirements for the state of Hawaii?
A: Yes. The governor of Hawaii implemented a pre-travel testing program that begins on October 15, 2020. Starting December 17, trans-Pacific travelers who wish to avoid the mandatory, 10-day self-quarantine will need to show proof of a valid, negative COVID 19 test within 72 hours of their flight to the state of Hawaii (also known as the “pre-test”). The state of Hawaii will only accept pre-test results from trusted testing and travel partners. Visit the State of Hawaii COVID-19 Portal for the most up-to-date list of testing partners.

Trans-Pacific travelers who do not have a valid, negative pre-test uploaded to the Safe Travels website before arrival must quarantine for 10 days or for the duration of their stay, whichever is shorter. A negative test result received after arrival to Hawaii does not apply toward the exception for avoiding the mandatory, 10-day quarantine.

Travelers 5 years of age or older visiting Hawaii County (also known as The Big Island) must show proof of a valid pre-test taken no more than 72 hours before their trip to Hawaii County, as well as take a second rapid test (also known as the “arrival test”) upon arrival at a county-designated facility near the airport. If your arrival test is positive or inconclusive for COVID-19, you will be referred to the state of Hawaii’s Department of Health Hawaii District Office for further handling.

We encourage you to become familiar with Hawaii’s travel requirements before your trip. All incoming travelers who are 18 years of age and older are required to create a profile and fill out an online health questionnaire on the Safe Travels website.

Q: Will Hawaii also observe the Centers for Disease Control and Prevention’s COVID-19 testing guidelines for air passengers entering the United States?
A: In addition to the Centers for Disease Control and Prevention travel and testing guidelines, travelers are required to follow the travel restrictions of applicable states. For additional official Hawaii travel information, visit:

Q: What is the “AlohaSafe Alert” app?
A: 
AlohaSafe Alert is the state of Hawaii’s official exposure notification app, developed in partnership with the Hawaii State Department of Health. The app, which can be downloaded from the Apple App Store or Google Play, alerts you anonymously if you have been exposed to COVID-19 while in Hawaii. For more information about the app, visit alohasafealert.org.

Q: Are there any special check-in procedures when I arrive at my HGV resort?
A: Yes. In addition to wearing a face covering and meeting social distancing protocols, all Owners and guests must show proof of their clearance to bypass the 10-day self-quarantine upon check-in. To do so, please have your Safe Travel status ready to present at check-in. Owners and guests who are unable to do so must comply with the state of Hawaii’s 10-day self-isolation order. Please note that HGV timeshare properties in Hawaii County may not be used for quarantine by travelers who must meet the state’s 10-day self-isolation order.

Q: Is Hokulani Waikiki by Hilton Grand Vacations Club open?
A: Yes. Upon check-in at the resort, please have your Safe Travel status ready to present. Owners and guests who are unable to do so must comply with the state of Hawaii’s 10-day self-isolation order.

Q: Are Grand Waikikian, The Grand Islander, Kalia Suites and Lagoon Tower open?
A: Yes. Upon check-in at the resort, please have your Safe Travel status ready to present. Owners and guests who are unable to do so must comply with the state of Hawaii’s 10-day self-isolation order.

Q: Are any HGV properties open on The Big Island?
A: Yes. All HGV properties on The Big Island are open and accepting guests. Travelers 5 years of age or older visiting Hawaii County (also known as The Big Island) must show proof of a valid pre-test taken no more than 72 hours before their trip to Hawaii County, as well as take a second rapid test (also known as the “arrival test”) upon arrival at a county-designated facility near the airport. Also, please have your Safe Travel status ready to present upon arrival at the resort. Owners and guests who are unable to do so must comply with the state of Hawaii’s 10-day self-isolation order.

HGV timeshare properties in Hawaii County (also known as The Big Island) may not be used for quarantine by travelers who must meet the state’s 14-day self-isolation order. Travelers arriving on The Big Island are required to find alternative accommodations on their own for the 10-day, mandatory self-quarantine period.

Q: What happens in I’m traveling from Japan?
A: Japanese nationals traveling to Hawaii must abide by the state’s travel requirements and additional county and city mandates depending on their final destination. All travel restrictions on U.S. travel into Japan remain in place. In addition:

  • All travelers who enter Japan from another country are required to obtain a “Certificate of Negative Test Result” before departing from the United States for Japan. The test must be conducted within 72 hours of the intended departure date.
  • After January 9, 2021, Japanese nationals who fail to submit the Certificate of Negative Test Result to the immigration officer will need to quarantine at a designated location for three days and will be able to leave that location once they receive a negative COVID-19 test result. On the third day and the sixth day, they will be required to take the COVID-19 test again and submit to additional quarantine restrictions.
  • All travelers who enter Japan from another country are also subject to a 14-day quarantine upon arrival to the country.
  • Travelers who are entering, re-entering or returning to Japan from the United Kingdom, South Africa and countries/regions that have confirmed a new variant of the coronavirus are subject to additional restrictions.

For more details, please visit the Ministry of Foreign Affairs of Japan’s website at mofa.go.jp/.

Q: Will HGV properties be observing social distancing and other practices to help prevent the spread of germs?  
A: Yes. All HGV properties are implementing our Enhanced Care Guidelines, which incorporate Hilton CleanStayTM. For more information, visit our dedicated webpage at my.hgv.com/clean-stay.

Q: Do I have to wear a face covering in Hawaii while I vacation at the property?  
A: Yes. The governor of Hawaii approved a proclamation that mandates the use of face coverings over the nose and mouth when in public as recommended by the Centers for Disease Control and Prevention. For further details, visit https://portal.ehawaii.gov/.

Q: Will Team Members be wearing face coverings?
A: Yes. All Team Members will be wearing face coverings to carry out our Enhanced Care Guidelines, which incorporate Hilton CleanStay. For more information, visit our dedicated webpage at my.hgv.com/clean-stay.

Q: I do not have a face covering. Where can I get one?
A: We have a personal protective equipment (PPE) station on-site for your convenience. Here, you will find face coverings, gloves and hand sanitizer.